Shipping policy
Processing and Shipping Times
Once your order is placed, it will typically be processed within 2-3 business days. Shipping times may vary based on your location:
- Domestic Shipping (Netherlands): Estimated delivery within 1-3 business days after processing.
- International Shipping: Delivery times vary by country, typically between 5-14 business days after processing.
Please note that these are estimated times and can vary due to factors such as customs delays or local postal service processing.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size. For domestic orders within the Netherlands, standard rates apply. For international orders, shipping costs may vary depending on your destination and the chosen delivery method.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to follow your package’s journey. If you have any questions regarding tracking, please reach out to us at luukiess.clothing@gmail.com.
Customs, Duties, and Taxes
For international orders, please be aware that additional customs or import duties may apply depending on your country’s regulations. These charges are not included in the shipping cost at checkout and are the responsibility of the customer. We recommend checking with your local customs office for details on fees that may apply.
Lost or Stolen Packages
Luukiess is not responsible for lost or stolen packages once they have been shipped. If your package is marked as delivered but you have not received it, please contact your local postal service for assistance. If there are further issues, please reach out to us at luukiess.clothing@gmail.com, and we will do our best to assist.
Shipping Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at luukiess.clothing@gmail.com. We will do our best to accommodate changes before the order is shipped, but please note that we cannot guarantee changes once the order is processed.
Questions
If you have any additional questions or concerns about shipping, feel free to contact us at luukiess.clothing@gmail.com. We’re here to help!